Cancellation Policy

Thank you for shopping with Dr. Melaxil. Please review our cancellation policy carefully before placing an order.

Order Cancellations

Orders may be canceled within 12 hours of being placed. After this period, your order may already be processed or shipped and can no longer be canceled.

To request a cancellation, please contact us as soon as possible at:

Email: support@trydrmelaxil.com

Please include your order number in your message for faster assistance.

Shipped Orders

Once an order has been shipped, it cannot be canceled. If you no longer want the item after receiving it, you may refer to our Return & Refund Policy for available options.

Subscription Cancellations

If you purchased a subscription product, you may cancel your subscription at any time before your next billing date to avoid future charges.

Once a recurring order has been processed, it cannot be canceled or refunded for that billing cycle.

Customers are responsible for managing or canceling their subscription before the renewal date.

Refused Deliveries

Orders refused at delivery or returned due to incorrect address information may be subject to shipping and restocking fees.

Fraud Prevention

We reserve the right to refuse or cancel any order suspected of fraud, unauthorized activity, or violation of our policies.

Contact Us

If you need help with a cancellation request, contact us at:

Support Email: support@trydrmelaxil.com
Website: trydrmelaxil.com